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Are you ready for a delectable and beautiful Chocolate Elegance creation?
All of our chocolate confections are handmade here in East Tennessee with the finest and freshest ingredients.
During our busiest seasons, we prefer that you contact us directly to place orders. We will try our very best to meet your delivery schedule.
All of our gourmet items come with elegant or seasonal themed sprinkles and edible decoration. Though some of our photos depict a specific seasons, they will not always come as pictured. Based on availability, we create fresh treats daily and may substitute items.
You can email us info@chocolate-elegance.com or call 423-384-7285. We will contact you personally to confirm the specifics of your chocolate creation.
Under new ownership since 2018, and in a new retail location since October 2020!
Paul & Sandy Vowell
***** FAQs *****
Payment
We accept cash, debit cards, VISA, Mastercard, Discover, and American Express.
Gift Certificates
If you can’t decide on the perfect assortment of chocolate treats, let them choose with a Chocolate Elegance Gift Certificate.
Just pick the value of the gift and your friends or family are free to choose exactly what they want. Perfect for graduation, holidays, weddings, baby showers.
Delivery
You may pick up your special order at our Chocolate Kitchen during our production hours or by appointment. We do not have a brick & mortar ourselves, but we do have our products placed in several stores around the area. Please notify us of the day you will be stopping in so that we can have your special order freshly prepared and ready for you.
Chocolate Elegance offers a flat rate delivery service to your home or business starting at $10 for local delivery within Kingsport city limits. Deliveries outside of Kingsport will be handled on a “case by case” basis. All deliveries must have a complete address and telephone number of the recipient. We will make every effort to accommodate your requests. During the holidays, we will arrange for you to pick up your orders, or we can offer UPS or FedEx.
When placing your order, we consider the order processing time and the shipping time when calculating the Estimated Delivery Date.
Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1–2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.
Shipping Times: Typically shipments are made via FedEx 2-Day and Overnight.
You will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. We cannot be responsible for shipping delays due to weather or other circumstances beyond our control once your package leaves our facility.
Warm weather delivery sometimes requires that we ship chocolate with frozen cool packs using 1 or 2-Day service; also we will hold any Thursday orders until the following Monday for shipment unless you have authorized overnight delivery. We will have to monitor the weather of your shipping address in order to make a determination.
We cannot ship to P.O. boxes. Please verify shipping addresses; shipments returned due to incorrect shipping address or because of businesses being closed will not be refunded.
Changes to Orders
Orders placed online or over the phone begin processing immediately to ensure order fulfilment and shipping time.
We cannot make any changes to the delivery address once your order is processed by our packaging department. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.
For information regarding our cancellation policy please visit the information below or you may contact us for any other questions.
Cancellation & Refund Policy
If you a requesting to cancel your order that is being shipped, you must contact us within 2hrs from the time the order was placed. We apologize, orders placed online or over the phone that are shipped begin processing immediately at our Chocolate Factory to ensure order fulfillment and on time shipping.
We want all of our clients to be satisfied with their purchase and we will do everything we can to ensure a positive experience. Due to the nature of our business, all food sales are final. There is a no returns/no refund policy for any of our food items. We appreciate your understanding.
How long does Chocolate last?
Our chocolate has a shelf life of well over 6 months. If your chocolate treat is made with apples, we suggest eating within a week. The popcorn and pretzels are best eaten within 2 weeks; although they are still edible, the popcorn will start to lose its crispness.
Be sure to store the chocolate properly. We do not recommend refrigeration or freezing. Simply store the product at room temperature (63-68*F) and keep away from direct sunlight or other sources of heating. Also remember to keep protected from strong odors (chocolate will absorb the odors from their surroundings).
What about Allergies?
Our kitchen may have cross-contamination in regards to gluten, soy and nut products. Although most of our chocolate does not contain nuts, it is manufactured in a kitchen using equipment that also handles products containing nuts, eggs, wheat flour, dairy, and soy.
We do not have any sugar-free or gluten-free products "at this time", but we are exploring some options.
When is your Chocolate Kitchen open?
We encourage you make an appointment. We only accept walk-ins when we have staff available to assist you and we are not in the middle of production. Currently we do not have a store-front, almost all of our space is being used for making delectible goodies!
We do have our chocolate placed in several locations, and if you visit our Facebook page, you can get the most current info on that!
Is White Chocolate really Chocolate?
“White Chocolate” is not a chocolate at all because it contains no cocoa solids. White Chocolate coating is a mixture of sugar, vegetable fat, milk and whey, with emulsifiers and flavoring.
The FDA mandates that in order to be called “chocolate”, the fat content of the cocoa product is limited to cocoa butter (the naturally-occurring fat of the cocoa bean) and dairy (milk) fat.
Do you make Donations?
Our products allow us to participate in a variety of fund-raising events that support various community organizations. We gladly give of our time, talent and products to support these efforts in behalf of the Northeast Tennessee and Southwest Virginia area that is our home.
We post our calendar of events online and through our newsletter.
Guidelines:
If you have a charitable request, please submit it 30 days prior to your event and allow at least two weeks for a response. To be eligible for a donation, a request must:
- Include your organization's federal 501(c) or 170(c) designation letter.
- Include a signed and dated IRS W-9
- Fall within our focus areas: Health/Breast Cancer to honor our company founder, employees and families; Education for Youth; Military providing support and recognition for those who protect and defend our freedom.
Generally, we do not support:
- Individuals
- Political organizations
- Religious groups serving a single denomination
- Third party requests on behalf of an organization
- Family or individual emergency relief
- Individual or team fundraising
- Fees for conference, seminars or travel
- Travel or academic research
- Parties, ceremonies or memorials
- Courtesy advertising (programs, yearbooks, etc.)